Website Policy
© Copyright 2018 - All rights reserved for Townends Accountants LLP. Townends is a trading name of Townends Accountants LLP. Townends Accountants LLP is a limited liability partnership, registered in England and Wales, registered number OC366927. Registered office Carlisle Street, Goole, East Yorkshire, DN14 5DX. A list of members’ names is available for inspection at our registered office. We use the term ‘partner’ to denote members of Townends Accountants LLP. Registered to carry on audit work in the UK and Ireland and regulated for a range of investment business activities by the Institute of Chartered Accountants in England and Wales. Details about our audit registration can be viewed at www.auditregister.org.uk for the UK under reference number C003079107. Audit regulations and Guidance can be found at www.icaew.com/auditnews. There are also International Standards on Auditing (UK and Ireland) at www.frc.org.uk.

Privacy

We keep all information you provide to us, no matter how or why you provide it, completely confidential. Only those employees with relevant business duties may access personal information, and only to perform their duties. They are subject to dismissal for any privacy violation. We will not provide any information about our clients or subscribers to any other third party, except of course in the event we should be required to do so by law. If you supply us with your e-mail address and if you have consented for us to do so, you may receive periodic mailings from us with information on services or news. Whilst we take all reasonable precautions to protect any personal data users may input via this website we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons. We comply with current Data legislation requirements. If you feel that this site is not following its stated information policy, you may contact us by phone, email or post.

Disclaimer

The information contained in this site is provided for information purposes only and is of a general nature. It is not a substitute for specific professional advice in your own circumstances. You are recommended to obtain specific professional advice from a professional accountant before you take any action. Whilst we endeavour to use reasonable efforts to furnish accurate, complete, reliable, error free and up-to-date information, we do not warrant that it is such. We and our suppliers disclaim all warranties. By providing information on this website we do not create an accountant-client relationship. This website is published for the information of clients and prospective clients. The information can only provide an overview of the regulations in force at the date of publication, and no action should be taken without consulting the detailed legislation or seeking professional advice. Therefore no responsibility for loss occasioned by any person acting or refraining from action as a result of the material can be accepted by the authors or the firm.

Third Party Sites

This website may contain links to websites operated by third parties. Such links are provided for your convenience only and we have no control over their individual content. We therefore make no warranties or representations as to the accuracy or completeness of any of the information appearing in relation to any linked websites nor as to the suitability or quality of any of their products or services.

Copyright

The contents of this website are copyright and may not be reproduced, transmitted or stored in whole or in part other than in accordance with the following permissions or with our written consent. You may print any articles or material or download them to a local hard disk for your own personal use or use by others within your organisation provided that any such material is reproduced in full without any amendment and that it is not incorporated into any other material whether in hard copy or electronic form. You may also supply copies of any articles or material to third parties for their personal use only provided that we are acknowledged as the source of such material and the third party is informed that they are bound to comply with these licence conditions.

Changes to this policy

We will post any changes to this policy on our website. Those changes will then apply to any future use by you of our website.

Contact Details

All contact details including legal disclosure requirements can be found on our contact page.

Memberships

We are a member of the Institute of Chartered Accountants in England and Wales.

Professional Indemnity

In accordance with the disclosure requirements of the Provision of Services Regulations 2009, our professional indemnity insurer is Travelers Insurance Company Ltd, Exchequer Court, 33 St Mary Axe, LONDON, EC3A 8AG. The territorial coverage is worldwide excluding professional business carried out from an office in the United States of America or Canada and excludes any action for a claim brought in any court in the United States of America or Canada.
Privacy Policy

PRIVACY NOTICE

1.       PURPOSE OF THIS NOTICE

This notice describes how we collect and use personal data about you, in accordance with the General Data Protection Regulation (GDPR), the Data Protection Act 1998 OR 2018 and any other national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK (‘Data Protection Legislation’). Please read the following carefully to understand our practices regarding your personal data and how we will treat it.  

2.       ABOUT US

Townends Accountants LLP is an accountancy and tax advisory firm.  We are registered in England and Wales as a limited liability partnership under number: OC366927 and our registered office is at Carlisle Street, Goole, DN14 5DX. For the purpose of the Data Protection Legislation and this notice, we are the ‘data controller’. This means that we are responsible for deciding how we hold and use personal data about you. We are required under the Data Protection Legislation to notify you of the information contained in this privacy notice. Our Data Protection Officer is our Data Protection Point of Contact and is responsible for assisting with enquiries in relation to this privacy notice or our treatment of your personal data.  Should you wish to contact our Data Protection Point of Contact you can do so using the contact details noted at paragraph 12, below.  

3.       HOW WE MAY COLLECT YOUR PERSONAL DATA

We obtain personal data about you, for example, when:
  • you request a proposal from us in respect of the services we provide;
  • you OR your employer OR our clients engages us to provide our services and also during the provision of those services;
  • you contact us by email, telephone, post or social media (for example when you have a query about our services); or
  • from third parties and/or publicly available resources (for example, from your employer or from Companies House).
 

4.       THE KIND OF INFORMATION WE HOLD ABOUT YOU

The information we hold about you may include the following:
  • your personal details (such as your name and/or address);
 
  • details of contact we have had with you in relation to the provision, or the proposed provision, of our services;
  • details of any services you have received from us;
  • our correspondence and communications with you;
  • information about any complaints and enquiries you make to us;
  • information from research, surveys, and marketing activities;
  • Information we receive from other sources, such as publicly available information, information provided by your employer OR our clients or information from our member network firms.
 

5.       HOW WE USE PERSONAL DATA WE HOLD ABOUT YOU

We may process your personal data for purposes necessary for the performance of our contract with you OR your employer OR our clients and to comply with our legal obligations. We may process your personal data for the purposes necessary for the performance of our contract with our clients. This may include processing your personal data where you are an employee, subcontractor, supplier or customer of our client. We may process your personal data for the purposes of our own legitimate interests provided that those interests do not override any of your own interests, rights and freedoms which require the protection of personal data. This includes processing for marketing, business development, statistical and management purposes. We may process your personal data for certain additional purposes with your consent, and in these limited circumstances where your consent is required for the processing of your personal data then you have the right to withdraw your consent to processing for such specific purposes. Please note that we may process your personal data for more than one lawful basis depending on the specific purpose for which we are using your data.  

Situations in which we will use your personal data

We may use your personal data in order to:
  • carry out our obligations arising from any agreements entered into between you OR your employer OR our clients and us (which will most usually be for the provision of our services);
  • carry out our obligations arising from any agreements entered into between our clients and us (which will most usually be for the provision of our services) where you may be a subcontractor, supplier or customer of our client;
  • provide you with information related to our services and our events and activities that you request from us or which we feel may interest you, provided you have consented to be contacted for such purposes;
  • seek your thoughts and opinions on the services we provide; and
  • notify you about any changes to our services.
In some circumstances we may anonymise the personal data so that it can no longer be associated with you, in which case we may use it without further notice to you.   If you refuse to provide us with certain information when requested, we may not be able to perform the contract we have entered into with you. Alternatively, we may be unable to comply with our legal or regulatory obligations. We may also process your personal data without your knowledge or consent, in accordance with this notice, where we are legally required or permitted to do so.  

Data retention

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected. When assessing what retention period is appropriate for your personal data, we take into consideration:
  • the requirements of our business and the services provided;
  • any statutory or legal obligations;
  • the purposes for which we originally collected the personal data;
  • the lawful grounds on which we based our processing;
  • the types of personal data we have collected;
  • the amount and categories of your personal data; and
  • whether the purpose of the processing could reasonably be fulfilled by other means.
 

Change of purpose

Where we need to use your personal data for another reason, other than for the purpose for which we collected it, we will only use your personal data where that reason is compatible with the original purpose. Should it be necessary to use your personal data for a new purpose, we will notify you and communicate the legal basis which allows us to do so before starting any new processing.  

6.       DATA SHARING

Why might you share my personal data with third parties?

We will share your personal data with third parties where we are required by law, where it is necessary to administer the relationship between us or where we have another legitimate interest in doing so.  

Which third-party service providers process my personal data?

“Third parties” includes third-party service providers and other entities within our group.  The following activities may be carried out by third-party service providers: IT and cloud services, professional advisory services, administration services, marketing services and banking services. All of our third-party service providers are required to take commercially reasonable and appropriate security measures to protect your personal data. We only permit our third-party service providers to process your personal data for specified purposes and in accordance with our instructions.  

What about other third parties?

We may share your personal data with other third parties, for example in the context of the possible sale or restructuring of the business. We may also need to share your personal data with a regulator or to otherwise comply with the law.  

7.       TRANSFERRING PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)

We may transfer the personal data we collect about you to the following country outside of the EEA in order to perform our contract with you:
  • USA
We have put in place measures to ensure that your personal data is treated by those third parties in a way that is consistent with and which respects the Data Protection Legislation.  

8.       DATA SECURITY

We have put in place commercially reasonable and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.  

9.       RIGHTS OF ACCESS, CORRECTION, ERASURE, AND RESTRICTION

Your duty to inform us of changes

It is important that the personal data we hold about you is accurate and current. Should your personal information change, please notify us of any changes of which we need to be made aware by contacting us, using the contact details below.  

Your rights in connection with personal data

Under certain circumstances, you have the right to:
  • Request information about your personal data. This enables you to receive details of the personal data we hold about you and to check that we are processing it lawfully.
  • Request correction of the personal data that we hold about you.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this basis. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask us to suspend the processing of personal data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically feasible.
If you want to exercise any of the above rights, please email our Data Protection point of contact Adam Cooper at acooper@townends.com. You will not have to pay a fee to access your personal data (or to exercise any of the other rights).  However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive.  Alternatively, we may refuse to comply with the request in such circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.  

10.       RIGHT TO WITHDRAW CONSENT

In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose (for example, in relation to direct marketing that you have indicated you would like to receive from us), you have the right to withdraw your consent for that specific processing at any time.  To withdraw your consent, please email our Data Protection point of contact Adam Cooper at acooper@townends.com. Once we have received notification that you have withdrawn your consent, we will no longer process your personal information (personal data) for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.  

11.       CHANGES TO THIS NOTICE

Any changes we may make to our privacy notice in the future will be notified on this website. This privacy notice was last updated in May 2018.  

12.       CONTACT US

If you have any questions regarding this notice or if you would like to speak to us about the manner in which we process your personal data, please contact Adam Cooper at acooper@townends.com or on 01405 763341. You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for Data Protection issues, at any time. The ICO’s  contact details are as follows: Information Commissioner's Office                 Telephone –    0303 123 1113 (local rate) Wycliffe House                                                                        or 01625 545 745 Water Lane Wilmslow Cheshire SK9 5AF                                                            Website - https://ico.org.uk/concerns